How Our Process Works

During the last 10 years, we have developed a process for securing loan modifications that is unparalleled in the financial industry. We have a staff of industry professionals dedicated to one objective: keeping you in possession of your property while reducing financial industry loss.  In the thousands of loan modification cases we have worked, more than 90% have produced a workable result for the homeowner and the lender. Here is how we have become the leader in this industry.

Once we receive a file from a borrower’s attorney, and subject to our acceptance of their case, we call the client to provide instructions how to contact us and use our website 24/7 to view the current status of their file. We mail them a welcome letter that explains how the note modification process works and what to realistically expect. We obtain information from the client, including an authorization by the client for us to assist them in their pursuit of a note modification. We review the file for completeness. If the file is not complete, it is sent to our processing department. A processor will follow-up with the client for any information the lender may require.  Once the file is complete it is sent to the Lender Submittal Department.

Within that department, expert underwriters review the borrower’s financial ability to pay vs. the lender’s ever-changing underwriting guidelines; loan amount vs. the current value of the home and what the lender net loss may be if they foreclose and resell the home, versus work with the borrower to keep their home. That information helps create a workable settlement plan, which will require interest rate and possible principal balance reductions.

The file is then assigned to a negotiator, employed by the lender. Prior to having that opportunity, everything we can do to expedite the handling of our files ahead of the other files stacked on the negotiator’s desk, is done.

Since the squeaky wheel gets greased, we squeak loudly and  as often as possible. In fact, we more than squeak: we roar! That job is that of the assistant to the underwriter, who has all the inside phone numbers of the loan modification negotiators and their supervisors. These phone numbers are known only to management of the lenders—never the public.

Note: It is a sad truth that if  a property owner just sends in a request for a modification, they may not hear back from the lender until after the property has gone through foreclosure and lost through sale.

In due course, we aggressively work with the lender to negotiate a modification that is effective for both the client and the lender. Note: 40% to 50% of all loan modifications fail because they are not based in reality in terms of what the borrower can in fact afford. To the contrary, our client’s failure rate after modification is less than 1% because it is based solely on the true borrower’s financial abilities.

We work with attorneys in all states to create the best possible outcome for the homeowner. More than a thousand attorneys have used our services, with more added every day.  We provide a no-cost analysis of each borrower’s situation prior to engaging any work. We are the only company in America that offers borrowers; their attorneys 24/7 online updates of underwriting notes and status on every case. Every time we touch the file, it generates an e-mail to update to the client and their representative as to current status.

Loan default and pending foreclosure is a very stressful time for homeowners. Being able to have real-time updates on the status of their note modification process is a significant part of reducing their stress and keeping them informed of the progress.